You can return a product if:

• Change your mind
  • If you change your mind, you can choose another product or request a refund (right of withdrawal). Current law stipulates a right of return within 14 calendar days from the date of receipt. In the online store www.mamassis.gr we give our customers the possibility to return a product within 20 calendar days from the date of receipt of the product
• The product is defective
  
  • If the product is faulty or has become faulty by the time it is delivered to you, you will need to inform us of the details of the fault and arrange the return of the product
• The product has been damaged in transit
  
  • In the event that you receive any package from us that has visible damage from its transport and/or contains a damaged or damaged product then you need to contact us within the next 48 hours of receipt
  • If you use a product that has been damaged in transit up to and including delivery to you, then you accept the damage and bear any repair costs.
• You have received the wrong product from the one you ordered
  
  • If the product you received is different from the one you ordered or from the one on your receipt or invoice, you will need to contact us to tell us the product you should have received and the details of the one you actually received

Until when can I return a product?

Current law stipulates a right of return within 14 days from the date of receipt. In the online store www.mamassis.gr we give our customers the possibility to return a product within 20 calendar days from the date of receipt of the product.

What conditions need to be met to be eligible for a refund?

In order to be able to accept the return of the product, it is necessary:

• The product must be intact, i.e. it has not been worn / used beyond the test and it has not been dirty / hit.
• The product’s special markings, e.g. protectors, tags, labels, etc., must not have been removed from the product.
• The product must not have been modified, e.g. removing part of the bracelet from the watches or any other type of modification to the jewelry
• To be accompanied by the purchase receipt or invoice
• To be accompanied by all the original documents with which it was sent (warranty, instructions for use)
• Complete and submit the return declaration form

In the event that the above conditions are not met or we receive returns outside of our policy terms, returns will not be accepted.

What about defective products?

In this case you are entitled to:

• the repair of the product by us without any additional charge on your part
• its replacement unless such action is impossible or requires disproportionate costs.
• The replacement is carried out after checking and confirming the defect either by us, or by the respective official agency or the manufacturer
• the reduction of the sale price in relation to the defect
• the withdrawal from the market unless it is an immaterial factual defect

In the case of defective jewelry:

We undertake a full and free repair or replacement of your jewelery in the rare event that a manufacturing defect is found.

In the event of a faulty watch:

The sole responsibility of these is borne by the suppliers, official representatives and manufacturers who deliver the products to the company packaged. The company undertakes to manage the entire process of product repair, receipt and transport to and from the respective agency / manufacturer / supplier in accordance with the warranty conditions of the respective company. In this case and as long as the products are within the time period defined by the applicable legislation or the respective company as the warranty period, the shipping costs are assumed by our company, otherwise the customer assumes them.

In the event of a defective accessory:

We undertake the complete and free repair or replacement of your accessory within the period of 6 months from its delivery. The repair or replacement is carried out after checking and confirming the defect either by us, or by the corresponding official agency or the manufacturer.
If the product is no longer available, it can be replaced with an equivalent product by agreement or credit or withdrawal from the purchase.

Note: The jewelry store mamassis.gr is not responsible for any damages and wear of the products after their use or due to incorrect use and is under no circumstances obliged to replace them. In this case, the cost of repair and any transport is borne by the customer.

What else do I need to know about returns?

You are responsible for returned products until they reach us. Make sure they are properly packed and that they cannot be damaged during transport. The mamassis.gr jewelry store bears no responsibility for any loss or damage to the product during the return transport.

In the event that the product is returned by the customer damaged or incomplete, the mamassis.gr jewelry store has the right to:

• Request compensation from the customer. The amount of compensation is defined based on the condition of the products
• To unilaterally partially set off the customer’s claim against his own

How do I return a product?

Once your order has shipped and you have received your products, you will need to submit a Return Request to return your products. The options you have are:

• If you made your purchase as a guest (guest checkout) you will need to fill out the online form at the link below. To submit the request you will need the Order code as well as to inform us of the Reason for the return and the Action you wish to take with the return of the product (e.g. Repair, Replacement, Credit, etc.)
• Send an email with the above information

For the return you need to:

• Please use the same courier company that your order was originally sent with, otherwise you cover the return cost
• Send the product to: Lekka 12, Syntagma, PO Box 10562 1st floor,

Does the right of return apply to all products?

The right of return applies to all products except:

• Products that are “Available on order”
• Products that have been converted (eg resized)
• Products that are not in our catalog
• Seasonal items (charms).
• Products that are on offer throughout the year are only exchanged for products of the same category
• Watch straps that cannot be returned for hygiene reasons. The only time a watch band can be returned to our store is if the product you received is faulty. See above what applies to defective products
• During a sale period, discounted items can only be exchanged for other discounted items and within the offer period
• If the product is changed during the sales and as long as it is not defective, it is valued at the current, i.e., discounted price

When and Who is charged the cost of the return?

Shipping costs are borne by:

• The mamassis.gr jewelry store if:
  • The product is defective
  • The product was damaged in transit until it was delivered to the buyer
  • You have received the wrong product from the one you ordered
• You if:
  • You just changed your mind about the product
  • Return the product with a different courier company than the one we sent it to you with

When and Who is charged the cost of reshipment (shipment after return)?

Reshipping costs are borne by:

• The mamassis.gr jewelry store if:
  • The original product was defective
  • The original product was damaged in transit until it was delivered to the buyer
  • You received the wrong product from the one you ordered
• You if:
  • You just changed your mind about the product and want another one
  • The product is out of warranty

Reshipping costs are charged according to the courier company’s current price lists.

When and How is the refund made?

The refund is made in the event that you have changed your mind and do not wish to replace the product with another one.

The following applies to the refund:

• We refund the value of the product (including discounts)
• The amount we will refund corresponds to the value of the product you had purchased. Shipping costs are not refunded when there is a corresponding charge or cash on delivery costs when this has been selected as a payment method.
• Your refund will be completed within 14 calendar days from the date you received the product.
• The refund method follows the payment method you chose during your order. Specifically:
  
  • By canceling the credit card charge
• With a refund to your debit card
  
  • By transferring the amount to the bank account that you will indicate to us if you had chosen cash on delivery or deposit to a bank account. The refund is made to the account of the banks cooperating with us.
• Purchases made with gift cards or sent as gifts can be exchanged for other products but cannot be redeemed for cash.